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Managed IT Services That Keep Your Business Moving

Simputers provides managed IT services for owner-managed businesses across Northamptonshire and Bedfordshire. We look after your computers, networks, email, cloud services, security and backups for a predictable monthly fee. You gain a friendly team that resolves day-to-day issues while planning ahead through regular alignment reviews and a practical 12-month technology roadmap.

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Reactive IT Creates Problems That Cost More Than Repairs

Without clear ownership, small technology issues can develop into downtime, security exposure and unexpected expense.

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Slow, Unclear Support

Waiting hours or days for a response leaves employees unable to work and managers unsure who owns the problem. Clear priorities and published response targets provide greater accountability when support is needed.

Surprise Technology Costs

Unplanned replacements and changing licence costs make IT budgets difficult to control. A documented roadmap helps you see upcoming priorities and make informed investment decisions before they become urgent.

Security Gaps

Unsupported software, weak access controls and limited monitoring can expose the organisation to avoidable threats. Security needs regular attention rather than a collection of tools that nobody actively manages.

Unproven Recovery Plans

Having backups does not automatically mean systems and data can be restored as expected. Ongoing oversight helps identify gaps, clarify recovery priorities and reduce uncertainty after disruption.

What Managed IT Looks Like When It Is Done Properly

Our Technology Success Provider model connects daily support with Standards, Alignment, Impact and Strategy.

Responsive IT Support

Your employees have a clear route to friendly, jargon-free help when technology gets in the way. Managed support covers everyday issues while defined service targets make performance visible.

Regular Technology Alignment

A Technology Alignment Manager reviews your environment against agreed standards on a regular cycle. This identifies risks, ageing systems and inconsistencies before they create larger operational problems.

Strategy and Budget Planning

Your virtual CIO leads a Monthly Business Review covering service performance, security, open risks and business priorities. These discussions maintain a 12-month technology roadmap and budget aligned with your plans.

Security Built Into Service

Managed services combine endpoint protection, email security, awareness training, backup oversight and 24×7 security monitoring. We also help organisations work towards and maintain Cyber Essentials requirements without claiming that a framework removes every risk.

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Our IT Solutions & Services

Complete IT solutions designed to protect, support, and grow your business.

Backup & Disaster Recovery Services

Backups are only useful when they cover the right systems and can support your recovery ...

Cloud Solutions

Simputers provides cloud solutions that help businesses across Northamptonshire and Bedfordshire work securely and productively ...

Cyber Essentials Support

Our Cyber Essentials support helps you understand the requirements, address security gaps and prepare for ...

Managed IT Services FAQs

The service can cover user support, monitoring, maintenance, Microsoft 365, cybersecurity, email security, backups and technology planning. The precise scope is documented in your proposal and written Service Level Agreement. Your package is shaped around the systems, risks and support needs identified during the initial assessment.

Pricing is provided as a fixed monthly per-user fee after we assess your environment and requirements. This makes routine IT expenditure more predictable while ensuring the proposed service reflects your actual systems and risks. You receive a clear explanation of what is included before making a decision.

Managed clients receive published response targets within a written Service Level Agreement. Critical issues are targeted for acknowledgement within one hour, high-priority issues within four hours and standard requests within eight business hours. Performance against these targets is measured and discussed each month.

Onboarding follows a structured checklist covering documentation, monitoring, security, backups, hardware, licensing and cloud services. We bring the environment towards agreed standards and introduce your Technology Alignment Manager. Within the first 90 days, the process includes a business review and development of a 12-month technology roadmap and budget.

Yes, we help businesses work towards and maintain the technical controls required for Cyber Essentials. This can include reviewing access controls, supported software, device configuration, security processes and areas requiring remediation. Simputers works to Cyber Essentials standards but does not present itself as currently certified.

We follow the TruMethods Technology Success Provider model and are a TruMethods TruPeer member. Instead of waiting for systems to fail, a Technology Alignment Manager reviews the environment while a virtual CIO connects technology decisions to your business plan. Monthly reviews, documented standards and forward budgeting create ongoing accountability.

Simputers repaired my 5-year-old laptop which had up until that...

Simputers repaired my 5-year-old laptop which had up until that point been running very slowly and crashing frequently. Simputers installed the latest version of Windows and got my machine working perfectly while also backing up and restoring my data, so I didn’t have to worry about losing anything.

The repairs were carried out in just a couple of hours and I was left very happy and satisfied with the entire experience. This saved me a lot of money as I was seriously considering buying a new computer beforehand. I would definitely recommend them to anyone!

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We have worked with Simputers for many years now. Their...

We have worked with Simputers for many years now. Their customer service is second to none. Always on hand to advise and help if needed. I would fully recommended their services.

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We are extremely happy with the service we receive from...

We are extremely happy with the service we receive from Simputers. They are always at the end of the phone when we need help, and any software issues are dealt with quickly and efficiently. They are reliable when it comes to updates and maintenance, and provide excellent advice with security, spam emails and other IT concerns. They have also been really helpful when we need new hardware, advising on the right equipment and getting everything set up for us. Friendly, knowledgeable, dependable and always happy to help. We wouldn’t hesitate to recommend the team at Simputers.

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Build a More Reliable Plan for Your Business Technology

Schedule a consultation to discuss your systems, security concerns and current IT frustrations. Call Simputers on 01234 818949 to explore managed IT services for your business in Northamptonshire or Bedfordshire.

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