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Co-Managed IT Services That Strengthen Your Internal Team

Our co-managed IT services give your internal team extra capacity without taking away its control. Simputers can support day-to-day operations, monitoring, security, backups and strategic planning according to an agreed division of responsibilities. Your team gains dependable local support while retaining the knowledge and ownership it already provides.

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Where Internal IT Teams Get Stretched Too Thin

Capacity gaps become business risks when important work keeps competing with urgent support requests.

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Competing Priorities

Daily tickets can consume the time your internal team needs for security improvements, projects and long-term planning. Important work then remains unfinished until it becomes urgent.

Specialist Skill Gaps

A small IT team cannot reasonably maintain deep expertise across every cloud, security, backup and infrastructure requirement. This can delay decisions and increase dependence on reactive external help.

Unclear Accountability

Using several suppliers without defined ownership makes it difficult to know who is handling an issue. Staff may wait hours or days for answers while providers pass responsibility between one another.

No Time to Plan

When the team is focused on immediate demands, hardware renewals, licensing changes and security priorities can arrive as unwelcome surprises. Costs become harder to forecast, and technology decisions lose their connection to business plans.

How Co-Managed IT Should Support Your Team

A clear operating model adds expertise and capacity while keeping responsibilities visible.

Shared Responsibilities

We agree which tasks remain with your team and which Simputers will manage, creating clear ownership from the outset. This reduces duplication, closes operational gaps and gives staff a straightforward escalation route.

Technology Alignment

A Technology Alignment Manager reviews the environment against defined standards on a regular cycle. Findings can be prioritised through the four pillars of Standards, Alignment, Impact and Strategy.

Strategic Direction

A virtual CIO connects technical priorities to your organisation’s plans through Monthly Business Reviews. This supports a practical 12-month technology roadmap and budget rather than a series of surprise purchases.

Security and Monitoring

Co-managed support can extend your team’s oversight with monitoring, endpoint protection, email security, awareness training and backup management. Simputers works to Cyber Essentials standards and can help your organisation prepare for and maintain Cyber Essentials.

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Our IT Solutions & Services

Complete IT solutions designed to protect, support, and grow your business.

Backup & Disaster Recovery Services

Backups are only useful when they cover the right systems and can support your recovery ...

Cloud Solutions

Simputers provides cloud solutions that help businesses across Northamptonshire and Bedfordshire work securely and productively ...

Cyber Essentials Support

Our Cyber Essentials support helps you understand the requirements, address security gaps and prepare for ...

Co-Managed IT Services FAQs

Co-managed IT services combine your internal IT capability with ongoing support from Simputers. We agree a clear division of responsibilities, allowing your team to retain control while gaining additional capacity and specialist input. The arrangement can cover support, monitoring, security, backups, cloud services and strategic planning.

No, co-managed IT is designed to strengthen your existing team rather than replace it. We work alongside internal staff, filling agreed gaps and providing an escalation route when extra expertise or capacity is needed. Responsibilities are documented so everyone knows who owns each area.

Pricing depends on the number of users, systems and responsibilities included in the agreement. After a discovery call and technology assessment, we present a fixed-price per-user monthly proposal with a written Service Level Agreement. This gives your organisation a clearer basis for budgeting than unpredictable call-out costs.

Managed clients receive published response targets within their written Service Level Agreement. Critical issues, including whole-business outages and security incidents, have a one-hour acknowledgement target, while high-priority issues have a four-hour target and standard requests have an eight-business-hour target. Performance is measured and reported each month.

Yes, Simputers can support security monitoring, endpoint detection and response, email security, staff awareness training, penetration testing and backup oversight. We work to Cyber Essentials standards and help clients pursue and maintain Cyber Essentials. Our partnerships include Kaseya and Datto, and we are also a TruMethods TruPeer member.

Onboarding starts with documenting your environment and agreeing responsibilities between your team and ours. We then deploy the agreed monitoring, security and backup tooling, address priority gaps and introduce your Technology Alignment Manager. Within the first 90 days, the process includes an initial business review and development of a 12-month technology roadmap and budget.

Simputers repaired my 5-year-old laptop which had up until that...

Simputers repaired my 5-year-old laptop which had up until that point been running very slowly and crashing frequently. Simputers installed the latest version of Windows and got my machine working perfectly while also backing up and restoring my data, so I didn’t have to worry about losing anything.

The repairs were carried out in just a couple of hours and I was left very happy and satisfied with the entire experience. This saved me a lot of money as I was seriously considering buying a new computer beforehand. I would definitely recommend them to anyone!

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We have worked with Simputers for many years now. Their...

We have worked with Simputers for many years now. Their customer service is second to none. Always on hand to advise and help if needed. I would fully recommended their services.

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We are extremely happy with the service we receive from...

We are extremely happy with the service we receive from Simputers. They are always at the end of the phone when we need help, and any software issues are dealt with quickly and efficiently. They are reliable when it comes to updates and maintenance, and provide excellent advice with security, spam emails and other IT concerns. They have also been really helpful when we need new hardware, advising on the right equipment and getting everything set up for us. Friendly, knowledgeable, dependable and always happy to help. We wouldn’t hesitate to recommend the team at Simputers.

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Give Your Internal IT Team the Support It Needs

Schedule a consultation with Simputers to discuss your team, systems and current workload. We will identify where co-managed IT can add capacity, improve accountability and support better planning across Northamptonshire and Bedfordshire.

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